BUSINESS PROCESS OUTSOURCING ADVISORY

Today’s executives are aggressively looking at improving the overall effectiveness and efficiency of their back office operations.  Successful organizations employ a portfolio approach to evaluate the service delivery model for their back office operations ranging from Shared Services to Centers of Excellence to Outsourcing.  While there is no “one size fits all” model, outsourcing is becoming increasingly popular.  Companies that have already made this transition are enjoying the economic benefits.

Archstone Consulting’s Business Process Outsourcing Advisory practice provides services for Finance & Accounting, IT, Procurement, and Human Resources.  Archstone focuses on a collaborative approach with clients and service providers.  Our resources come with corporate, service provider and advisory backgrounds and bring their experience and lessons learned to avoid common pitfalls.

We work with our clients in:

• Developing a future state service delivery model, including building business cases and developing realistic/achievable end-state designs
• Identifying and selecting the right service providers, including providing an independent evaluation framework for service provider capabilities and leveraging our RFP tools and templates to ensure detailed responses
• Leading transition, migration and cultural transformation
• Establishing retained organization and governance model
• Negotiating a comprehensive contract with impactful SLAs
• Remediating existing relationships, including determining the scope and root cause of the problem and developing an action plan for remediation

Archstone Consulting is service provider-agnostic and only offers advisory services.  Our functional process expertise enables us to provide a more holistic view of the future state of which outsourcing is one component of a total service delivery.