PROCESS TRANSFORMATION

An organization’s core competencies are best supported when back office processes are stable and measurable. Streamlined process performance can help internal resources become more efficient in customer delivery as well as promote continuous process improvement initiatives. Archstone Consulting believes that an organization needs consistently reliable operational processes to succeed and can use these core processes to deliver an enhanced customer-facing experience.

Archstone Consulting’s CFO Advisory Services practice focuses on transforming back office processes to drive efficiencies and value within the organization. From the billing and collections process to the month-end close, we work with our clients to understand the root cause of process inefficiencies and determine how to best design and deliver impactful process performance based on leading practices. Organizations most often confront the following challenges when approaching process redesign:

• Aligning roles and responsibilities to support a streamlined process objective across functional stakeholders
• Integrating systems to eliminate manual efforts and automate controls
• Defining processes that are flexible enough to deliver consistent performance while accounting for exceptions that may occur in operations
• Establishing metrics that are measurable and practical to gauge ongoing process improvement

Our team is experienced in delivering effective back office process transformation. Our knowledge base of leading practices has enabled us to apply and tailor process redesigns for clients across a diverse set of industries. Archstone Consulting is able to support our clients in a variety of design and implementation efforts, including:

• Root cause analysis and assessment
• Process optimization and redesign
• Systems compatibility and planning
• Qualitative and quantitative metric development