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Assisting a Global Consumer Packaged Goods Company in Lowering Back Office Costs and Standardizing Processes through Business Process Outsourcing (BPO)

Case Study Summary

Assisted a global consumer packaged goods company in lowering its back office costs and standardizing its processes through Business Process Outsourcing (BPO).

The Client

A global consumer packaged goods company.

The Challenge

Develop a back-office service delivery model that will support the company's future growth strategy while lowering operating costs and increasing process efficiencies. The service delivery model needed to account for organizational readiness, process maturity and operational complexity.

The Solution

Archstone Consulting worked with the client to develop alternative service delivery models for assessment. These models included benefits analysis, risks and financial business case scenarios. Archstone's assessment of current back-office operations and detailed business cases led to the recommendation of outsourcing selected processes of three back-office functions. Archstone continued to advise the client on the chosen solution, worked extensively with the client to craft a Request for Proposal, evaluate potential service providers, and develop a detailed business case. Furthermore, Archstone played a key role in identifying the necessary retained organization and negotiated governing Service Level Agreements and Statements of Work between the client and selected service provider.

The Results

As a result of Archstone's efforts, the client experienced significant bottom line savings, streamlined operations and increased process discipline were achieved for the client by leveraging a service provider with lower cost labor, industry leading tools and technologies, and standardized processes based on leading practices.

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