Assisted a global consumer packaged goods company in lowering its back office costs and standardizing its processes through Business Process Outsourcing (BPO) :: Thought Leadership

“What’s impressive is not just Archstone Consulting’s client names and references; It's the thought leadership that the firm has been able to generate in their activities -- which has contributed to helping them build a strong brand and reputation.”

Jason Busch – Editor, Spend Matters and Founder, Azul Partners

PODCAST
Effective Financial Target Setting: ARTICLE
Consulting Magazine - Age of Archstone: WHITE PAPER
figure 2
All related items

Assisted a global consumer packaged goods company in lowering its back office costs and standardizing its processes through Business Process Outsourcing (BPO)

A global consumer packaged goods company engaged Archstone Consulting to evaluate their back-office operations. The study resulted in a decision to outsource three back-office functions (Finance & Accounting, IT Application and Development and Indirect Procurement) to a third-party service provider. By outsourcing these functions, the client is benefiting from reduced operating costs, standardized processes and increased operational flexibility. Archstone provided independent advisory services, helped develop the service delivery model alternatives and managed the entire RFP process through contract negotiations.

The Client
A global consumer packaged goods company.

The Challenge
Develop a back-office service delivery model that will support the company’s future growth strategy while lowering operating costs and increasing process efficiencies. The service delivery model needed to account for organizational readiness, process maturity and operational complexity.

The Solution
Archstone Consulting worked with the client to develop alternative service delivery models for assessment. These models included an analysis of benefits, risks and financial business case scenarios. Archstone’s assessment of current back-office operations and detailed business cases led to the recommendation of outsourcing selected processes of three back-office functions. Archstone continued to advise the client on the chosen solution, worked extensively with the client to craft a Request for Proposal, evaluate potential service providers, and develop a detailed business case. Furthermore, Archstone played a key role in identifying the necessary retained organization and negotiated governing Service Level Agreements and Statements of Work between the client and selected service provider.

The Results
Significant bottom line savings, streamlined operations and increased process discipline were achieved for the client by leveraging a service provider with lower cost labor, industry leading tools and technologies, and standardized processes based on leading practices.

For more information on Archstone Consulting’s BPO services, please click here.

Contact Us
Contact Archstone Consulting Manufacturing Practice